Data deletion

To stop Rolino from accessing a connected social account, sign in, open the relevant brand, go to Settings → Connections, and choose Disconnect for Instagram or TikTok.

Disconnecting removes the active access and refresh credentials and connected profile identifiers stored by Rolino. It does not remove posts already published to Instagram or TikTok. Delete or edit those posts directly on the applicable platform.

Workspace owners and administrators can open Settings → Brand and choose Delete brand. Rolino requires the exact brand name as confirmation. This permanently removes the brand's Rolino workspace records, including its drafts, schedules, connected-account credentials, and saved work. Content already published to a third-party platform is not removed from that platform.

Complete account deletion is currently handled by a verified request during the hosted beta. Email privacy@getrolino.com from the address associated with your Rolino account with the subject Data deletion request.

Please include:

• the email address used for Rolino;
• the workspace or brand name, if known; and
• whether the request concerns the entire account or a specific connected social account.

Do not send passwords, access tokens, or copies of identity documents unless we specifically request a safe verification method.

We will acknowledge the request, verify that you control the account, and aim to complete deletion within 30 days. We will remove hosted account and workspace data, connected social credentials, uploaded media under our control, and active agent credentials.

We may retain limited information where reasonably necessary for security, fraud prevention, dispute resolution, or legal compliance. Residual copies may remain temporarily in protected backups until they rotate out. We will explain any applicable exception in our response.

If you remove Rolino through Meta, Instagram, or TikTok settings, the platform may revoke Rolino's access. To ensure data stored by the official Rolino service is deleted as well, follow the hosted-account request above and identify the connected platform and account. This page is Rolino's public data-deletion instructions URL for connected platform reviews.

If you joined only the Rolino waitlist, email privacy@getrolino.com from the address you submitted and ask to be removed. We will also send the request to the waitlist provider when necessary.